Returns & Refunds

A number of our products are unfortunately non-refundable, this is due to the intimate nature in which they are used. Have you got any questions? Well here’s the answers.

These should answer the most common questions.

If we haven’t adequately answered your issue please utilise our Contact page form. 

“I’m having second thoughts, can I return my purchased items?” If it is still in transit or you’ve received it but you haven’t opened it, then it may be returned for a voucher or refund. Please be aware that all items returned carry a 20% handling fee.

As long as it is still in the 1 (one) year warranty period, we will happily replace the item. send us an email with a brief description of what the problem is and we will get back to you as soon as possible.

For health and hygiene reasons under no circumstances will we accept returns on lingerie items.

There is absolutely no Kremesoda branding on the box, your parcel will be a plain brown box wrapped in the couriers packaging.

We use a highly secure payment system approved by all major banks. In short, Very safe!